airlines

Grandmother & granddaughter accompanied home to Brooklyn, NY after holiday

Train travel is increasingly popular for travelers in areas of high-urban density.

Train travel is increasingly popular for travelers in areas of high-urban density.

This past Saturday, CONVOYER had the privilege of being part of a family’s journey and the beginning of a tradition that we hope lasts for years to come. Accompanied by a Convoyer, our client, Mary, and her 2½ year old granddaughter, Elizabeth, traveled via train from Lancaster, PA to Brooklyn, NY to reconnect Elizabeth with her parents after a special grandmother-granddaughter summer holiday.

Before engaging CONVOYER, Mary considered either driving Elizabeth back to Brooklyn, or asking her son to drive to Lancaster to pick her up. However, our client wanted to enjoy the travel experience with her granddaughter, and to not have to worry about battling summer traffic or feeling like she was burdening her son and daughter-in-law by asking them to make the drive from Brooklyn and back. Mary decided that a train ride with Elizabeth was how she wanted to spend the last few hours of her grandmother-granddaughter holiday, but Mary knew that traveling by train with a 2 ½ year old and her associated luggage (car seat, stroller, etc.) would be quite challenging.

Upon deciding to use CONVOYER’s services, CONVOYER received Mary’s request, worked with her to understand the goals of the trip, and supported her aspirations by pairing her and Elizabeth with a Convoyer who accompanied their travel.

“It was so reassuring to have a Convoyer to help me travel with my granddaughter...we had lots of baby gear with a stroller, car seat, snacks, and luggage and I was anxious to deliver her safely back to her Mom & Dad. The Convoyer was confident, capable, friendly and took charge helping us onto the train, finding seats, maneuvering our gear through Penn Station and helping us into an Uber to our destination in Brooklyn. I had the luxury of focusing on my granddaughter instead of the logistics of travel. I knew if we had a delay or problem that our Convoyer had the experience and knowledge to get us safely to our destination. His experience as a veteran was very reassuring and I was also very pleased to support a veteran. Thank you. I look forward to more Convoyer assisted travel.”

Mary, Convoyer client

The Convoyer who accompanied our clients is an undergraduate student at Columbia University and a former member of the US Army Special Forces. The Convoyer, like all our Convoyers, was screened and selected to be a part of the CONVOYER platform after careful vetting of their military service record, a background check, an interview, reference checks and review of our travel and hospitality modules.

“The client was friendly and polite. We immediately established a rapport that was due to similar interests in travelling and sharing our past experiences.”
Convoyer

At CONVOYER, a veteran-owned and operated company, we plan for the unexpected and decisively act no matter the situation. Our goal is for our clients to feel connected to family and friends. We enable our clients to create memories with the confidence and assistance they require; from carrying car seats and strollers to help make that tight connection while grandchildren are running in multiple directions, to picking up a grandparent in a distant city and accompanying them to a wedding. Give yourself and your family peace of mind when they travel. As veterans we know life often doesn’t go as planned, but with a Convoyer at your side, you’ve planned for the unexpected. We’re on duty so you don’t have to be. Be Accompanied. Travel with Confidence.

Disclaimer: names have been changed in order to protect our clients’ privacy.

How will traveling with a Convoyer revolutionize your travel experience?

Put your feet up, we will take care of the rest.

Put your feet up, we will take care of the rest.

Seamless travel is often the exception, not the rule, but it doesn’t have to be. Mission oriented, situationally aware and service tested, our providers (also known as “Convoyers”) deliver their clients a travel experience from days gone by with the discipline and precision you except of our nation’s finest. Envision being accompanied to the airport in a chauffeured car, your bags unloaded and carried to the check-in counter, then proceeding through security to a relaxing lounge while your departure details are confirmed. After enjoying breakfast and the morning paper, your Convoyer returns to explain that bad weather has interrupted your next flight. Your Convoyer has pre-arranged for your ticket to be re-booked, you proceed to the counter to confirm the changes and you depart for your new gate. You ultimately arrive at your destination, relaxed and on time. Phones, apps, 1-800 numbers and customer service counters can be a solution to travel delays and disruption, but we prefer our clients travel with highly capable individuals who anticipate challenges and act on their instincts. Don’t spend your time traveling at the ticket counter or on hold, spend it enjoying your journey and the adventure that awaits.

How can I book a Convoyer for my family's next trip?

CONVOYER is available through leading travel agencies, Continuing Care Retirement Communities (CCRCs) and global concierge services, as well as through our direct-to-consumer platform. If you are booking your next trip through a travel agency, refer your travel agent to CONVOYER and we will seamlessly integrate our services with your itinerary to provide your family with the confidence, experience and discretion they deserve. If you have not yet booked your travel, CONVOYER will gladly introduce you to our partner travel agencies who look forward to creating an unforgettable itinerary for you, your family and your Convoyer. If a loved one resides at a CCRC, engage their travel department to contact CONVOYER or engage CONVOYER directly. We will help you plan a travel itinerary for your family member so they can depart and return to their residence with ease and comfort.